Refund policy

Last updated: February 2026

At InkFX Printing, we take pride in delivering high-quality printed products. Because many of our items are custom-made, please review our return and refund policy carefully.

Custom Orders

All custom-printed products are final sale and non-refundable. This includes, but is not limited to, items with custom designs, logos, text, colors, or sizes selected by the customer.

We do not accept returns or issue refunds for:

  • Customer-approved artwork or design errors

  • Spelling, grammar, or layout errors approved prior to printing

  • Color variations due to screen-to-print differences

  • Change of mind after production has started

Damaged or Defective Items

If you receive an item that is damaged, defective, or printed incorrectly due to our error, please contact us within [7 days] of receiving your order.

To process a claim, we may require:

  • Clear photos of the issue

  • Your order number

  • A brief description of the problem

Once verified, we will offer a reprint or replacement at no additional cost. Refunds are issued only if a replacement is not possible.

Non-Custom / Stock Items (if applicable)

If we offer non-custom or stock items, they may be eligible for return within [14 days] of delivery, provided they are unused and in original condition. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Order Cancellations

Orders may only be canceled before production begins. Once printing has started, cancellations are not possible.

Shipping Issues

Ink FX Printing is not responsible for delays or damages caused by shipping carriers. However, we will assist you in filing a claim if necessary.

Contact Us

If you have any questions or concerns regarding your order, please contact us at:

Email: info@inkfx.com.au
Phone: 0426 455 779