General Shipping Information
We can ship to virtually any address in the world. But, there are ‘some’ restrictions on some bulky or large products, but Please Call Us On 1300 90 30 65 OR email info@inkfx.com.au to discuss your international shipping needs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
FREE Shipping within Australia
For All* Orders Over AU $100.00 FREE Basic Shipping Applies & For Orders Under AU $100.00 Shipping Charges Applies. If you order is over $100 and you want to select a specific Shipping carrier (e.g. Express Post) you can select that upon checkout. The Free Shipping option is just general shipping (the cheapest method available).
By default the couriers will leave the parcels if no one is home to receive them. If you have a specific requirement for the order not to be left then please note shipping does not include re-delivery charges (which currently are $25 for Star Track Express, this is the courier used for all large orders too big for Australia Post). If there is a redelivery charge this will be on-fowarded to you the customer.
Please note: For some extremely remote areas Free shipping may not apply due to the additional costs that we are unable to cover. But we will advise as soon as possible if this is the case.
*(Within Australia. International Orders are charged for when ordering)
Shipping Times
All our orders are shipped directly from us here on the Gold Coast, Australia. From the time they leave us use the following estimates for estimated time of arrival. These estimates may vary depending on the exact location of the destination and any unforeseen challenges e.g. natural disasters, or other peak times like Christmas etc where delivery times are longer than usual.
QLD: 1-2 Days
NSW/ACT: 1-3 Days
VIC: 2-4 Days
SA: 3-4 Days
TAS: 3-7 Days
WA: 5-10 Days
NT: 5-10 Days
International Shipping times vary but we use both Australia Post and DHL International Air Express. It is not uncommon to have orders arrive for example in the USA within 2-4 days. For ‘large items’ over 24×36″ Size please CONTACT US for an accurate quote for international orders.
We use the following carriers for all our shipping requirements:
Tracking Numbers
All orders will have a tracking number that can be used online 24/7 to track the progress of your order once it has been shipped. All Tracking Numbers are emailed to you once your order has shipped and you can use the websites below to get updates on your order.
Star Track Express: http://startrackexpress.com.au/
Australia Post: http://auspost.com.au/track/track.html
DHL (International): http://www.dhl.com.au/en/express/tracking.html
Packaging
All our canvases are carefully hand packaged using a double layer bubble wrap. They are then boxed inside our custom made re-inforced boxes and fragile tape for the ultimate protection to ensure they arrive in perfect condition at your door!
Boxed up ready to go!
White Label – By Default
All our packages are packaged up white label by default. So if you’re wanting to dropship you’re in the right place. We do NOT include any invoices in the shipments, all invoices are done via email directly to you.